FAQ Topic IndexView A-Z index Ask a question General Subscribing to the Knowledge Bank General How can I get access to the full library of resources on the Knowledge Bank? Organisations that are implementing Signs of Safety are able to purchase access to Knowledge Bank resources for their staff. Check out the About page for more information about how to subscribe, and the kinds of resources that will be available to you. How do I reset my password? You can reset your password yourself as long as you know the email address associated with your account. How to reset your password: Go to the login page by clicking 'Login' in the top-right corner of the site, or by clicking here. Click the text underneath the password field that says “Forgot password?” If you are still experiencing difficulties, please submit a support request. How do I search for resources? This short clip shows you how to search for a resource using a keyword and how to refine your search to find a resource that best fits what you are looking for. I would like to contribute a resource to the Knowledge Bank. How can I do that? If you have a case example or piece of practice you would like to submit for consideration to be uploaded to the Knowledge Bank, please discuss with the Trainer or Consultant working with your organization. What types of access does the Knowledge Bank have? Public Access Without subscribing to the Knowledge Bank, the public can access a limited number of resources. This includes things like the basic Signs of Safety forms, a selection of Signs of Safety Gathering videos, and other introductory resources. Subscription Access Organisations who have purchased a Knowledge Bank subscription have access to the resources Elia has developed, and to those for which Elia has permission to share. This provides access to approximately 500 Signs of Safety resources. More information about the kinds of resources available, and how to subscribe to the Knowledge Bank, can be found on the About page. Which Knowledge Bank resources are the Signs of Safety Products? The Signs of Safety products are the resources that have previously been for individual sale and licensed on the Signs of Safety store. Signs of Safety products include: Signs of Safety Comprehensive Briefing Paper The Power of Partnership Video and Workbook Working With Denied Child Abuse: The Resolutions Approach Of Houses, Wizards and Fairies Video & Workbook Resolutions with Injured Infant Case – Demonstration Video by Susie Essex Signs of Safety Workbook Signs of Safety Video & Workbook Safety Planning Workbook Safety Planning Video & Workbook Your Knowledge Bank Subscription gives you access to all the Signs of Safety products for your personal learning journey. However, we do ask you not to download or print with the intent to digitally store or distribute. For more information about what you can and cannot do with resources, please see the Fair Use Policy. Why can’t I print Signs of Safety products like the Learning Journal, Workbooks or the Power of Partnership? Signs of Safety products are copyrighted. The copyright holders maintain the right to know how their product is being used and by whom, so we ask that if you want to print a copy of the product to use internally within your organisation, please contact us first. There are also practical reasons why we ask you to contact us around printing. Simply said, the web version of the resource (the one you download from this site) is optimised for screens only and isn’t designed to be printed. If people print using the web versions, we are worried that it won’t be printed and bound properly and professionally and that peoples’ experience of the Signs of Safety resource will be less than optimal. A print-ready version of each workbook has been prepared specifically as a higher quality file, with the correct spacing, bleed and borders so that when it is professionally printed it is of a high quality and can be properly bound. If you print it on an average office printer you run the risk of adversely effecting the readability of the document by cutting off parts of content, missing pages or reproducing colour in diagrams poorly. Each product has its own specific print guidelines and print-ready version to also ensure optimal usability. For example, in some of the workbooks there are pages for people to fill in during training so we specify non-glossy paper so people can write notes into them. Another example from our training experience is that certain binding methods make it easier to lay a booklet flat on a table or fold over onto itself in your lap, which is why we generally recommend spiral binding for some resources in our printing guidelines. As always, if you have any questions, please contact us at email@example.com and we will be able to help you. Subscribing to the Knowledge Bank Can I add extra number of accounts for my organisation if I've already subscribed to the Knowledge Bank? If you have purchased a Whole Organisation Subscription to the Knowledge Bank, it is simply a matter of sending us an updated user template form and we can create those accounts for you. If you have purchased a Small Group Subscription, and you would like to purchase an additional number of accounts, we can do this for you. We can invoice you for the number of accounts you would like to have more of and once your order has been finalised, including payment, we can put those on for you. In both cases when the time comes to renew, we simply invoice you for the number of accounts you would like to have going forward. If I'm the Knowledge Bank Coordinator, how do I add additional members, or update account information, or delete accounts of staff that have left? When you would like to add new staff, simply send in the list of new users that you would like to add in the user template form and we will put them on the system. If you would like to remove any users, either send us the names and email addresses of the people you would like us to delete, or request the complete list of users, indicating which people you would like removed and we can delete their accounts. We ask that you do this no more than once a month. Where will account information will be stored? (e.g. Cloud or on-premises) The Knowledge Bank accounts are stored on the website. The original files that are sent to us, as well as the files we create to onboard users, are stored securely on our internal Knowledge Bank Support filing system. Who “owns” the account information? As far as we are concerned, all account information is yours. We’re only using it to create accounts for your staff. The only time we use the information is for communication purposes. e.g. user support, password resets, website maintenance, Knowledge Bank induction emails, or platform usage surveys sent to users to better see what features and resources people would like. Who will have access to the account information and under what circumstance? Your internal Knowledge Bank account Coordinator will have access to the information on request. We can export out the list of staff, as well as reports such as who is logging in, who hasn’t logged in, most downloaded resources etc. The Knowledge Bank Team also have access to exporting user lists to make sure everything is going smoothly with your subscription and your users' access. Why do you need names, email addresses and job titles on the user template? This enables us to create user accounts for each team member — this is the information that will be displayed on the individual user profiles, or used to feature Knowledge Bank information and resources relevant to each person’s job role.